Reference

How ski99 Handles Your Personal Information

This Privacy Policy covers what data ski99 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our platform — and exactly how we protect it.

Account data protectionLocal wallet privacy: DANA, OVO, GoPayCookie and device data policyData retention and deletion rightsContact us to request your data
ski99 How ski99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to correct something on your account, or want to request deletion of your information, our support team is the right starting point. Reach us through live chat inside your account dashboard, by email, or through our WhatsApp support line. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

Live Chat Open your account dashboard and tap the chat icon to reach our support team directly. Data and privacy questions are handled through the same channel as account help.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered email so we can verify your identity before processing any data request.
WhatsApp Line Our WhatsApp support line handles account and privacy queries from Indonesia. Find the number in the Help section of your account; have your account details ready when you message.
HOW WE PROTECT YOU

Data Security and Account Integrity at ski99

applies several layers of protection to your account and the data connected to it. From the moment you register to every session you open on mobile or desktop, your information moves through encrypted connections. We also monitor account activity for patterns that suggest unauthorized access, and we act on those signals before they become a problem for you.

Encrypted Connections

All data exchanged between your device and ski99 travels over SSL-encrypted connections. This covers account login, wallet top-ups via DANA or OVO, and every page you load.

Cookie Controls

We use cookies to keep your session active and to understand how you move through the lobby. You can adjust cookie preferences through your browser settings at any time without losing your account.

Data Retention Limits

We keep your data only as long as your account is active or as required by applicable law. When the retention period ends, records are deleted or anonymised — not archived indefinitely.

Access Request Process

You can request a copy of the data we hold about you at any time. Submit the request through live chat or email, verify your identity with your registered account details, and we will respond promptly.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we hear most often about how ski99 handles personal data, cookie use, account information, and your rights as someone who uses our platform in Indonesia.

We collect your name, email address, date of birth, and contact details at registration. Device and session data such as IP address and browser type are also logged automatically for security purposes.

No. When you deposit via DANA, OVO, or GoPay, the transaction is handled by the payment processor. We receive only a confirmation reference — your PIN and full wallet details are never stored by us.

Yes, where permitted by applicable law. Submit a deletion request through live chat or our support email with your registered account details. We will confirm the request and action it within the timeframe required by law.

Cookies keep your session active and help us understand lobby navigation patterns. You can adjust or block cookies through your browser settings at any time; note that disabling all cookies may affect how your account session behaves.

We share data only with payment processors and identity verification partners, and only the minimum information they need. We do not sell personal data to third parties or marketing networks.

We retain records for the minimum period required by applicable law in eligible regions. After that period, data is deleted or anonymised. You can ask our support team about the specific retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.